Print test
The eAttorney scan and print service is a background service that runs on the client machine, and handles printing to the user local machine and scanning from the local machine into eAttorney. After launch, the service listens for print or scan requests and takes action when requests arrive.
Launch service
Launching the service should only occur once. If the service is running, you should see the EC icon in the user system tray:
Some modern browsers (Chrome, Firefox, or Edge) no longer support running Java Applets in the browser. For those users running a modern browser, start the service with a startup task:
javaws -Xnosplash http://<<server:port>>/<<context>>/document/ec-service.jspjavaws -Xnosplash http://lasccivil-config.ecourt.com/sustain/document/ec-service.jspjavaws -Xtrustnone -headless -jnlp http://<<server:port>>/<<context>>/document/ec-service.jspjavaws -Xtrustnone -headless -jnlp http://ecourtuatcu.lacourt.org/ecourt/document/ec-service.jspThis command runs in the startup folder and is available in the latest 2016-sr2, not 2016-sr3, 2016-sr4+.
Check service communication
Test the communication to the service to make sure there are no connection issues.
If the service is running on the user computer, testing communication and print test page should complete quickly. If not, investigate the networking / firewall issue mentioned in Troubleshooting.
Troubleshooting
Problems launching the service
Due to security restrictions, Microsoft Edge and Google Chrome no longer support running Java applets in the browser.
For those users running Edge or Chrome, Journal Technologies, Inc. recommends launching the scan and print service when logging on (refer to the command to launch the service section).
For browsers still supporting applets, like Internet Explorer, JTI recommends that you verify that Java is installed correctly.
The easiest way to do that is to visit java.com and click Do I have Java?.
If java.com successfully verifies that everything is installed correctly you should have no problems launching the service in eAttorney.
| the service should only launch once. |
If users see the service launches each time they try to print, then network issues are probably preventing proper communication between the server and user machines. See Networking issues.
Networking issues
Due to security restrictions from the browser, these requests do not come from the browser itself but from the eAttorney app server. The eAttorney app server tries to access the scan service on the client machine. The network settings must be set up correctly for the eAttorney service to run fast / correctly. By default these requests come from the eAttorney server to the client machine port 8383. This port must not be blocked on the user firewall. Under normal firewall setup this port is not blocked for local network traffic.
In addition, if the eAttorney server is not a local server but a hosted or remote server, the router/firewall from the remote location must be allowed through.